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Terms and conditions of purchasing including cancellation and refund rights


1. Non-delivery due to unsuitable access or off-loading area

Please read the following information because customers are responsible for transport costs due to non-delivery because of poor access, or an unsuitable drop-off point. If in doubt please contact us contact us before buying.


1a.Off-loading area: Products are delivered by lorries on pallets (see photo below). The pallets are wheeled off the lorry on a trolley which is very heavy and cannot be moved on gravel, grass, uneven surfaces, or on any type of incline. A hard, level drop-off point that is accessible to a lorry will be necessary, for example a concrete or brickweave driveway. The lorry is the width / height of a refuse truck and requires suitable access to this drop-off point.


1b. Kerbside delivery: If you do not have a suitable drop-off point or are not accessible by lorry, it may be possible to deliver to the kerbside, if safe, and at the driver's discretion. You must be present at the time of delivery and take responsibility for removing the load from the kerbside. In this situation is normally preferable to select 'next working day' or 'day of your choice' delivery, so that you can ensure you are at the address on the delivery day.


1c. At the time of ordering, you must also notify Baileys of Norfolk of any matters which may affect access to the delivery address, such as (but not limited to) narrow roads, tight corners, weight limit roads, low bridges, steep driveways or hills.

In some circumstances, alternative methods of delivery are possible, so please contact us to discuss this. It is important that you contact our team if in doubt about access and drop-off area, because,  you will be responsible for transport costs where we are not able to deliver due to access issues.


2.Delivery date, including next working day delivery

The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Next working day delivery is only available for orders placed before 12 noon. Weekends and public holidays are not working days. For example, orders placed before 12 noon on Friday, will be delivered on the following Monday, or, if it is a bank holiday, on the following Tuesday.


3. Non-arrival of delivery or Damage to Products

For non-arrival of a delivery, or damaged/defective products, please notify Baileys of Norfolk immediately.


4.Rights to Cancel

The customer has a cooling off period in which to cancel the order for products. The cooling off period ends seven days after the goods are received by the customer. In the event of cancellation of the order after the goods are despatched or received by the customer then, unless the goods are faulty or damaged, the customer will be responsible for the cost of returning the goods to Bailey's of Norfolk in orginal condition (to our address below). If you wish to cancel the order, please inform Bailey’s of Norfolk in writing before the cooling off period has finished (postal address: Bailey’s of Norfolk, Brick Kiln Road, Hevingham, Norfolk, NR10 5NL; email address:

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Who are Bailey's of Norfolk?
Bailey's of Norfolk produce topsoil, compost, topdressing and landscaping materials for sport surface professionals and the public.

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